An example workflow
A regional logistics operator
Proof of delivery documents are checked before invoicing. An evaluation could take a week's sample, run the checks, and compare accuracy, turnaround and total cost against the team's SLA.
Your automated processes, compared on your own work.
The document processing, ticket routing and workflow automation your teams rely on, compared on a representative sample against your SLAs.
Prefer email? hello@azitalabs.com, subject “Workload evaluation: Operations head”
Throughput grows. The SLA does not bend.
Your teams rely on AI to clear the backlog, route tickets and process documents to meet their SLAs. As throughput grows, the monthly run rate moves against a fixed annual budget, and telling the team to stop automating means missing the SLA. What you need is quality, turnaround and total cost for each process, measured on your own work.
- What you bring
- A representative sample of the documents, tickets or process runs your teams handle, with your SLA targets.
- What comes back
- Processed documents, routed tickets and exceptions, with quality, turnaround and total cost set against your SLAs.
What an evaluation could look like.
An example workflow
An IT helpdesk provider
Tickets are classified and routed before an engineer picks them up. An evaluation could replay a sample of resolved tickets and compare routing accuracy and total cost with the current automation.
An example workflow
A retail compliance team
Store audit reports are summarised for regional managers. An evaluation could take a month of reports, produce the summaries, and set the managers' review next to the total cost.
Judge the output. Compare the total cost.
Judged against your SLAs
The sample comes from your own processes, and your team leads decide whether the output meets the SLA.
Process by process
Each process is compared on its own sample and SLA, and your team keeps handling exceptions the way it does today.
Quality and total cost, compared
Each process's total cost next to what you pay today, so the budget conversation starts from your own numbers.
Where it runs, and what is agreed.
Capacity from the Azita fleet
Run your workload on capacity from Azita’s installations. Scope the workload and data requirements.
Discuss your workload on the fleetAn installation in your building
Scope the room and workload together. Azita designs, installs and commissions the deployment.
Discuss an installation in your buildingWhere the work runs, which models are used, who has access and how long anything is kept are agreed in your proposal before any work starts. The Trust page sets out custody and residency by side.
Compare quality and total cost on your own workload.
Agree a representative job and the acceptance criteria. Compare the output, turnaround, data requirements and total cost before deciding.
- Share a sampleA representative batch of the documents, tickets or process runs your teams handle.
- Agree the SLAThe accuracy, turnaround and exception handling your teams commit to.
- Compare, then decideQuality, turnaround and total cost side by side. Move process by process, or not at all.
Available to evaluate on your own workload.
On the Azita fleet, or on an installation in your building.
Arrange a workload evaluation
We'll review what you need to run and contact you to discuss the right setup.
Proposal based on your workload and deployment.
There is no price list. Your proposal states what is being quoted, the commitment and what is included. Human review, software licences and integration are listed wherever they apply.
Add what you pay for today. It travels with your enquiry as a note, so the comparison starts from the same work.
Prefer to read first? How pricing works
Straight answers.
How do we know the process quality holds?
Your team leads check the output on a representative sample against your SLA. If it does not meet it, nothing moves.
How does an evaluation work?
Share a representative batch of documents, tickets or process runs. We agree the SLA checks, run the sample, and set out quality, turnaround and total cost side by side.
What changes in our team's workflow?
As little as possible. Processes move one at a time, and your team keeps handling exceptions the way it does today.
Where does our process data go?
On the Azita fleet, or on an installation in your own building. Where your process data is processed, who has access and how long anything is kept are agreed in your proposal before any work starts.
How is the work priced?
Proposal based on your workload and deployment. It states what is being quoted, the commitment and what is included, and lists human review, software licences and integration wherever they apply. There is no price list.
Are we locked in if we want to leave?
Term, exit and what happens to your process data at the end are set out in your agreement before you sign.
Related
Finance and operations
The AI line item, compared on your own workload before anything moves.
The page for every kind of work in this group, and how an evaluation works.
Read
Also for
CFO / finance head
Document processing, image generation and agent work, compared on a representative workload. See output quality and total cost before you decide.
Read
Also for
BPO & call centres
Transcripts, summaries and quality scores from your own call recordings. Compare accuracy, turnaround and total cost before you switch.
Read
Start with your own workload.
Start with one month of usage
Send a redacted usage export. We agree a representative workload, then set out output quality and total cost side by side before you decide.
Arrange a workload evaluation